NIPL Where Your Vision Converges With Technology and Innovation.

Company

Global Excellence Group

Country

India

Industry

Waste Management, Healthcare and Wellness, Hygiene Equipment’s, IT Services, Food and Wellness

Website

www.globalexcellence.in

Customer Relationship Management

The Global Excellence Group (GEG) headquartered in New Delhi is a diversified group whose corporate divisions pursue corporate objectives independently. The group was founded with a set of core values that remain critical to our success and central to how we work together, serve our customers, and generally do business. Each corporate division has its own character and operates as an independent entity in the market.

Business Challenge

Currently Global Excellence Group was using the conventional methods such as excel sheets, emails, timesheets etc. for managing leads and opportunities which included a range of errors. The management was facing the following challenges

Solution

Nobilitas Implemented the CRM which automated the sales process making the process seamless and hassle-free for employees and Managers. The system was having the following features

Contact Management: -: The Contact Management now stores and manage detailed information about the customers, including contact details, demographics, purchase history, and communication preferences.
Sales Opportunity Management: The Sales Opportunity Management creates and manage sales opportunities with detailed information about products/services, quotes, and estimated closing dates. It tracks the progress of each opportunity through the sales cycle with various stages and milestones and generates the reports and dashboards to analyze sales performance and identifies areas for improvement

Technology Stack

Front End: HTML, CSS, Angular

Application Framework: Microsoft .NET

Programming Language: C #

Data Base: MS SQL

Integration: Office 365

Security: Cloud flare: (Web Application Firewall, SSL, Unmetered Mitigation of DDOS, Global Content Delivery Network)

Business Impact

Improved sales pipeline management: By tracking leads and opportunities through the sales cycle, GEG is now able to identify bottlenecks and has optimize the sales process, leading to more closed deals and increased revenue.

Enhanced lead generation and qualification: Effective lead management tools and automation features helped GEG to attract more qualified leads and convert them into paying customers.

Personalized sales experiences: Sales Executives and Managers now leverages customer data to tailor their sales approach and offers to individual needs, resulting in higher conversion rates and stronger customer relationships.

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